Refund Policy
14-day money-back guarantee
Every ComplyHR subscription starts with a genuine safety net: if you are not happy with your first paid subscription for any reason, contact us within 14 days of the first payment and we will refund it in full — no questions, no forms. Email marketing@clickdesign.uk from your account email address.
Renewals and cancellation
Subscriptions renew automatically. You can cancel at any time from Settings — your plan then stays active until the end of the period you have paid for, and you will not be charged again. We do not normally refund partial unused periods after renewal, except where the law requires or where a renewal charge was taken in error — in that case contact us within 14 days of the charge and we will put it right.
How refunds are paid
Payments are processed by Paddle.com, our merchant of record. Approved refunds are returned by Paddle to your original payment method, usually within 5–10 working days.
Your data after cancelling
Cancelling does not delete your account — your records stay available to view and export, so your compliance history is never held to ransom (UKVI record-keeping duties may require you to retain copies after leaving). Deleting your account entirely is a separate action in Settings.
Your statutory rights
This policy does not affect your statutory rights under UK consumer law.