Refund Policy
Try before you pay
ComplyHR has a free plan with no time limit and no card required, so you can try the Service properly with your own records before subscribing.
14-day money-back guarantee
If you are not happy with your first paid subscription, contact us within 14 days of the first payment and we will refund it in full. Email mahmood@clickdesign.uk from your account email address.
Renewals and cancellation
Subscriptions renew automatically. You can cancel at any time from Settings — your plan then stays active until the end of the period you have paid for, and you will not be charged again. We do not normally refund partial unused periods after renewal, except where the law requires or where a renewal charge was taken in error — in that case contact us within 14 days of the charge and we will put it right.
How refunds are paid
Payments are processed by Paddle.com, our merchant of record. Approved refunds are returned by Paddle to your original payment method, usually within 5–10 working days.
Your data after cancelling
Cancelling a paid plan does not delete your account — your records remain available on the free plan's limits so your compliance history is never held to ransom. Deleting your account entirely is a separate action in Settings.
Your statutory rights
This policy does not affect your statutory rights under UK consumer law.